Terms and Conditions
Rocket Industries Pty Ltd ACN 001 927 395 is a wholesale retailer of automotive parts.
The website at wwww.rocketind.com (the "Website") is a shopping website where you can browse, select and order products, advertised on the Website, from Rocket Industries Pty Ltd .
In the context of the Website, and these terms and conditions, "we", "our" and "us" means Rocket Industries Pty Ltd and "you" and "your" means you, the user or customer of the Website, or the customer of Rocket Industries Pty Ltd.
The use of the term "product" includes the plural "products".
Except if otherwise required by law the following terms and conditions and our Privacy Statement and Policy, govern your use of the Website and/or the purchase of products from us. They describe the rights and responsibilities of both you and Rocket Industries Pty Ltd . If you use the Website, or purchase products from us, you agree to be bound by these terms and conditions.
If you do not agree to the terms and conditions, and our Privacy Statement and Policy, do not use the Website or purchase products from us.
The information on this site is governed by Australian law.
The use of the website is on an "as is" basis and is entirely at your risk. We shall not be responsible for any detriment incurred by reliance you place on this Website or its contents.
Changes To Terms
Because of frequent changes in internet technology and applicable law we reserve the right to make changes to these terms and conditions at any time.
Changes To Products
Rocket Industries Pty Ltd may make changes in the products described, and to other content of the Website, at any time without notice.
We make every effort to ensure that product descriptions on our Website are accurate. However some inaccuracies, such as typographical errors or misinterpretations, may occur.
We reserve the right to correct such inaccuracies or typographical errors as they are identified.
All depictions contained on the Website, or in any catalogue, are for illustration purposes only.
The price displayed for products on the Website, or in any catalogue, represents the full price, including GST (Goods and services tax) , for the product itself but does not include postage/delivery charges which will depend on the destination.
We always seek to provide products at the most competitive prices, and reserve the right to change prices displayed for products on our website at any time.
All of our prices are in Australian dollars (AUD)
Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.
You must be at least eighteen (18) years of age to place an order with us. We do not knowingly accept orders from anyone under 18.
By placing an order with us you acknowledge that you are over eighteen (18) years of age.
Should we suffer any loss or damage as a result of a transaction entered into by a person under the age of 18, we reserve the right to seek compensation for such loss or damage from the parents or guardians of the person who placed the order(s) with us.
Internet Communications & Use of Website
By using the Website, you consent to receiving communications electronically via email. We will communicate with you by e-mail or by posting notices on the Website.
The nature of Internet communications means that communications may be susceptible to data corruption, interception and delay, which we are not responsible for.
When you visit our Website our Website may automatically send you a "cookie".
A cookie is a piece of text from a web server to your computer, sent over the internet, and is used to identify you. This information does not personally identify you, but it may tell us that the computer which you are using has visited our Website and what areas of the Website you have browsed.
You may decline cookies by adjusting the setting of your browser, however, this may affect the functionality and accessibility of the Website. For more information on cookies see our Privacy Statement and Policy.
Material contained on the Website may be protected by copyright. You may use the Website for personal and non-commercial purposes. You must not use, copy, distribute, transmit, store or publish any material on this web site, without obtaining our prior written consent. Registered trade-marks and logos must not be used or modified in any way without obtaining the prior written consent of the owner of the trade- mark or logo.
The Website, and the products, technology and processes contained in the Website, may be the subject of other intellectual property rights owned by third parties. You agree, that no license is granted to you, in respect of those intellectual property rights, other than as set out in these terms and conditions.
Online Purchasing Account
To purchase from us you must establish an account with Rocket Industries Pty Ltd. This account may be established through Website, or over the telephone, by contacting our office.
We retain sole discretion in relation to;
- (a) refusal to allow an account to be established; or
- (b) to terminate accounts; or
- (c) to remove or edit account details.
You agree to provide an accurate email address, delivery address(s), billing address(s) and telephone number and to keep these details up to date. Incorrect information provided may lead to a delay in delivering the product ordered by you or non delivery of the product. You are responsible for the confidentiality of your account password. Your password and account details are stored on a secure server.
You may not have more than one active account, and your account is non transferable.
These terms and conditions together with your order constitute the entire contract between you and us for the supply of products. No other terms will apply except where terms may be implied by law. The contract cannot be varied unless we agree to vary it in writing or by email.
When you place an order with us you have made an offer to purchase the product that you have chosen.
You can place an order, via the Website, by clicking the "Add to Cart" button.
When we issue a tax invoice to you we have accepted your offer. Both the offer and acceptance are based on these terms and conditions.
We will issue you with an order number after we have received your offer to purchase.
We may notify you when we process your order by sending you an order confirmation and tax invoice. The order confirmation and tax invoice may be sent via email. In order to prevent credit card or payment fraud your offer can only be accepted by us after it has passed our validation procedures.
We retain discretion to cancel orders if our processes identify any attempt at fraud or for any other legitimate reason.
If for any reason we cannot process or accept your order after payment is received, we will contact you by email or telephone to determine your requirements for the reimbursement of money paid.
We only accept payment through BPAY, Electronic Funds Transfer and Credit cards (Visa, Mastercard, Amex).
Payment will not be processed until we have received all relevant information required for processing to be completed.
You must pay the price payable as indicated on your order confirmation within 7 days from the date of receipt. BPAY payments may take up to 3 working days to process.
We retain absolute discretion, to cancel any order or transaction, if a BPAY payment is not received by us, within 7 days from the date that an order is made with us.
You must retain your tax invoice as proof of purchase.
(b) Credit Cards
We accept Australian credit cards only.
We process credit cards payments when you checkout from the product order screen.
We will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.
Shipping Practices and Delivery Policy / Customer Service Policy
Items purchased are shipped from our stock warehouse located in Huntingwood, New South Wales. Our delivery partners are Toll IPEC / Australian Air Express / Courier Please. If, for any reason, your order, or part thereof, cannot be shipped you will be notified promptly.
Orders are dispatched within two business days, from the time that payment has been received in full, and delivery time is estimated to be between 2-12 business days depending on your location.
Rocket Industries Pty Ltd ships goods Australia wide.
All parcels upon delivery will need to be signed for. Under no circumstances will parcels be delivered without a signature from the receiver.
If you are not available, when our delivery partner attempts a delivery, a card may be left advising you that your order will be available for you to collect from your local post office. If no such arrangements can be made, we, or our delivery partner, will attempt to contact you to arrange an alternative delivery time.
For international customers, FEDEX is our delivery partner.
We do NOT accept international orders through our Website.
Please note that our delivery and freight charge's will not include any taxes and duties imposed by your local government or any other non-Australian regulatory authority. You will be liable for these amounts. These amounts may be paid, in advance, by FEDEX, and you will be liable to reimburse them, for such payments.
For sales outside Australia please contact us on +612 8825 1900.
Some items are hazardous and shipping restrictions apply (for both Australian and International Orders). Should a shipping restriction apply, we will contact you. Alternatively, please contact our sales department, during business hours, to discuss any such restriction
For security reasons, we do not ship to post office boxes (for both Australian and International orders).
Shipping Rates and Handling Charges
Please note that shipping and handling rates are calculated based upon your location and the size / weight of your order. Upon completion of your order our shipping calculator will display and add the shipping charges to your total order cost.
A copy of our warranty policy is available for download at here Or otherwise available on our Website.
Refunds & Returns
A copy of our returns policy is available for download here Or otherwise available on our Website.
Our Contact Details
Our contact details are below
Rocket Industries Pty Ltd
ABN 50 001 927 395
Postal Address PO Box 6670 Blacktown, NSW 2148 Australia
Registered Office: 40 Huntingwood Drive Huntingwood NSW 2148
Phone: +612 8825 1900
Fax: +612 8825 1911